1. Acceptance of Terms

By accessing, browsing, or purchasing from RobotLab, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, please do not use our website or services.

2. Purchase & Payment Terms

2.1 Order Confirmation

All orders placed through the RobotLab website are subject to verification and acceptance. You will receive an order confirmation email once the shipping fee is paid and your order has been successfully processed.

2.2 Payment Models

RobotLab currently offers two purchasing models:

• Free Trial Program – Pay only the shipping fee at checkout to participate in our product testing initiative. After 1 month of use and feedback submission, you may keep the product for free.
• Standard Purchase (COD) – Pay the shipping fee online during checkout. The remaining product cost is paid in cash to the courier upon delivery.

2.3 Cash on Delivery (COD) Obligations

By placing a COD order, you agree to:

• Be available at the specified address to receive and pay for your order.
• Inspect the external condition of the package before payment.
• Make full payment to the courier upon successful delivery.

Refusal of Delivery: If you refuse to accept or pay for the order without a valid reason (e.g., visible damage or wrong item), the initial shipping fee will be forfeited to cover two-way international logistics costs.

3. Product Inspection & Accuracy

We strive to ensure that all product descriptions, specifications, and images displayed on our website are accurate and up to date. However, variations may occur due to manufacturing updates, screen color settings, or regional differences. RobotLab does not warrant that all descriptions are entirely error-free.

Before completing payment, customers are encouraged to visually inspect the outer packaging for damage. Opening sealed boxes prior to payment is subject to courier policy and local regulations.

4. Returns, Refunds & Trial Policy

All returns and refunds are governed by our Return Policy, which outlines your rights for product testing, standard purchases, and defective replacements. Key points include:

• Free Trial Participants: May return within 7 days if unused and in original condition.
• COD Purchases: 7-day risk-free return; full refund via bank transfer or PayPal upon inspection.
• Defective or Damaged Items: Must be reported within 48 hours for replacement or full refund.

For detailed terms, please refer to our [Return Policy].

5. Customs, Duties & Taxes

All orders are shipped internationally from Singapore. Customers are responsible for any applicable import duties, taxes, or customs fees imposed by local authorities. These are typically collected by the courier at delivery.

6. Intellectual Property Rights

All content available on the RobotLab website — including text, graphics, logos, images, videos, and trademarks — is the property of RobotLab or its licensors and is protected under international copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

RobotLab shall not be liable for any indirect, incidental, or consequential damages resulting from:

• Improper use of the product,
• Delay or failure in delivery caused by third-party couriers,
• Software or firmware updates altering performance, or
• Force majeure events (e.g., natural disasters, customs delays, or strikes).

Our total liability in any claim related to your order shall not exceed the total amount paid by you for the product.

8. Privacy & Data Protection

RobotLab values your privacy. Personal information collected during checkout — such as name, address, and payment details — is used solely for order processing, delivery, and after-sales support. We do not sell, rent, or share your information with third parties except as required to fulfill your order or comply with legal obligations. For more details, please see our [Privacy Policy].

9. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

10. Changes to Terms

RobotLab reserves the right to modify, update, or replace any part of these Terms of Service at any time without prior notice. Your continued use of the website or services following the posting of changes constitutes acceptance of those modifications.

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