1. Introduction

At RobotLab, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or participate in any of our programs such as the Free Trial Program or Cash on Delivery (COD) purchases.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our site and services.

2. Information We Collect

We collect personal and technical information to process your orders, improve our services, and ensure secure transactions.

2.1 Personal Information

When placing an order or creating an account, we may collect:

• Full name
• Shipping and billing address
• Email address
• Phone number (required for delivery and COD coordination)
• Order and transaction history

2.2 Payment Information

• We do not store your credit or debit card details.
• All shipping fee payments are securely processed through encrypted third-party gateways such as Stripe or PayPal.
• For Cash on Delivery (COD) orders, payment is made directly to the courier upon delivery.

2.3 Technical and Analytical Data

When you visit our website, certain data is automatically collected:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and actions taken
• Referring and exit pages

This information helps us analyze site traffic, detect fraud, and improve user experience.

3. How We Use Your Information

Your personal data is used strictly for legitimate business purposes, including:

1. Order Processing & Fulfillment

   • Confirming and verifying orders
   • Communicating shipping updates
   • Coordinating delivery with logistics partners (for COD)

2. Customer Support & Product Trials

   • Managing your participation in the Free Trial Program
   • Responding to inquiries and after-sales requests
   • Handling returns, refunds, or defective replacements

3. Service Improvement & Analytics

   • Enhancing website functionality and performance
   • Personalizing your browsing and shopping experience
   • Conducting internal research and user experience optimization

4. Legal Compliance & Fraud Prevention

   • Fulfilling obligations under applicable laws and regulations
   • Detecting, preventing, or addressing security breaches or fraudulent activity

We never sell, rent, or trade your personal information to any third parties for marketing or profit.

4. How We Share Your Information

Your information may be shared only with trusted third parties for essential service delivery:

• Payment processors (e.g., Stripe, PayPal) – to process online shipping fee payments securely.
• Logistics and courier partners – to facilitate delivery and coordinate COD payments.
• Technical service providers – who help maintain website security, hosting, and analytics.

All partners are contractually obligated to handle your data safely and use it only for the intended purpose.

We may also disclose personal data when required by law or to protect the rights and safety of RobotLab, our customers, or others.

5. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected,
• Comply with legal and accounting obligations, or
• Resolve potential disputes.

Once the retention period expires, your data is securely deleted or anonymized.

6. Data Security

RobotLab employs industry-standard security measures to protect your information, including:

• SSL encryption for all transactions,
• Regular system audits,
• Restricted employee access to customer data,
• Secure data storage with firewall protection.

Despite these efforts, no online system is completely immune to threats. By using our site, you acknowledge that you understand and accept these inherent risks.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to:

• Enhance user experience,
• Remember preferences and items in your cart,
• Analyze website performance and visitor behavior.

You may disable cookies through your browser settings. However, some features may not function properly without them.

8. Your Rights

Depending on your jurisdiction (e.g., under GDPR or Singapore PDPA), you may have the right to:

• Access and request a copy of your personal data,
• Request correction or deletion of your data,
• Withdraw consent to data processing,
• Request limitation of processing or data portability.

To exercise these rights, please contact us at [RobotLab@gmail.com]. We will respond within a reasonable timeframe in accordance with applicable law.

9. Third-Party Links

Our website may contain links to third-party websites. RobotLab is not responsible for the privacy practices or content of such sites. We encourage users to review the privacy policies of any third-party site they visit.

10. Children’s Privacy

RobotLab does not knowingly collect personal information from individuals under the age of 16. If we become aware that such data has been inadvertently collected, we will promptly delete it from our systems.

11. International Data Transfers

As a global company headquartered in Singapore, RobotLab may transfer and process your data across international borders. We ensure that such transfers comply with relevant data protection laws and are subject to adequate safeguards.

12. Updates to This Policy

RobotLab reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. Your continued use of our website following such changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

RobotLab Privacy Team 

📧 Email: [RobotLab@gmail.com]

🌍 Headquarters: Singapore